Avaya phone system
With Avaya IP Office, you will. Communicate like never before. Respond immediately. Share information, anytime, anywhere, via any device. You’ll have the power of a unified communications system that connects everyone – your people, your customers, your partners. A system that’s incredibly sophisticated, yet remarkably simple to use. Go ahead and grow—IP Office is fully capable of handling up to 1,000 users in a single site or across multiple sites. With Avaya, you have a complete, across-the-board solution that brings it all together. From telephony and mobility, to networking, security and ongoing services, Avaya IP Office will help give your business a competitive edge. Let you do more, with less. Drive profitable growth. Without driving up costs. Perform better now. And in the future.
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Overview
Simple, Powerful Communications for Small and Medium Size Businesses
With Avaya IP Office, you will. Communicate like never before. Respond immediately. Share information, anytime, anywhere, via any device. You’ll have the power of a unified communications system that connects everyone – your people, your customers, your partners. A system that’s incredibly sophisticated, yet remarkably simple to use. Go ahead and grow—IP Office is fully capable of handling up to 1,000 users in a single site or across multiple sites. With Avaya, you have a complete, across-the-board solution that brings it all together. From telephony and mobility, to networking, security and ongoing services, Avaya IP Office will help give your business a competitive edge. Let you do more, with less. Drive profitable growth. Without driving up costs. Perform better now. And in the future. Avaya IP Office is a smart investment in every way, with a total cost of ownership that’s virtually impossible to beat. A feature-rich investment, supported by relentless innovation. An investment you can build on; easily add software to enhance and expand your capabilities as you need them. Best of all, it’s an investment that’s proven to deliver exceptional returns.Small Businesses
Whether for five or 250 employees, IP Office delivers sophisticated communications, simplified. Small businesses that value communications appreciate how IP Office helps enhance productivity in a solution that’s right for your budget and resources.Midsize Enterprises
With its ability to scale to 1,000 users at a single site (or across as many as 32 locations), IP Office is ideally suited to the midsize enterprise that wants powerful, business-impacting communications. IP Office is an industry leader in low total cost of ownership and unique in its ability to grow in both scale and sophistication.Branch Offices
Large enterprises with branch offices confront the cost and complexity of keeping everyone communicating. IP Office links seamlessly with Avaya Aura®, the award-winning enterprise communications system that powers over 85 percent of the Fortune 500.Advanced, remote diagnostics:
IP Office proactively identifies potential problems before they cause an outage or business disruptionBuilt-in resiliency:
For businesses with more than one location, IP Office can deliver continuous operation. In the event of a power outage, users with IP phones can automatically fail-over to another location, retaining full communications capabilitiesProactive alarming:
Be alerted to system problems in the way that works best for you—IP Office can e-mail system alarms from any of your locations.Why Avaya IP Office?
There are three main reasons why an Avaya IP Office solution could be your best option:
- Cost effective solutions. As a single, stackable and scalable product, IP Office makes it easy to start out small and expand as your business grows. Start with as few as 2 users and grow to 1000 users on the same system or across 32 sites.
- Best comprehensive value. The benefits are many, including the added productivity of a 128-party built-in conferencing bridge and resiliency using software for failover instead of requiring you to buy additional hardware. The built-in hybrid flexibility doesn’t force your business into a VoIP infrastructure but rather gives you choices that can save significant expense. Whether IP, digital, analog, wireless, or SIP, IP Office can accommodate your business needs.
- Commitment to protecting your investment. One of Avaya’s core philosophies is their commitment to give each business the choice of when and how to evolve to new technologies, including leveraging what you already have. Whether it’s moving from a Merlin Magix, Integral, BCM or Norstar system or simply integrating with software or services you already have, Avaya is always thinking about your best interests and bottom line results.
About Avaya
Avaya is a trusted world leader in enterprise communications and services, combining the vigor of a new business with the resources and stability of a company that has more than a century of experience. Through Avaya’s applications, systems, and services, they have achieved the worldwide #1 position for IP-telephony, multimedia-contact centres, voice messaging and unified communication.
More than 900,000 small and medium businesses worldwide, 90% of the FORTUNE 500® and multiple national governments across the globe trust Avaya with their communications systems to support profitable relationships with their customers, suppliers, partners, shareholders and employees. Avaya Labs continues to be a major influence with 3000 professionals in 20 countries. Avaya has more than 5500 patents and patents pending worldwide.
Avaya Phones
AVAYA 9608 IP SPEAKERPHONE 700480585
- 3.2″ x 2.2″ monochrome display
- 8 buttons with dual LEDs, 4 softkeys, 4-way navigation cluster
- Fixed features include phone, messages, contacts, history, home, headset, speaker, volume, mute
- Wideband audio
- Built-in full duplex speakerphone and built-in headset interface
- Dual message waiting indicators
- Built-in two port Ethernet (10/100 Mbps) switch for connection to LAN and collocated PC
- Supports up to three BM12 button modules
- H.323 version supported by Avaya Communication Manager 3.1.4 or later
- SIP version supported by Avaya Communication Manager 6.0 with Avaya Aura Session Manager 6.0 or Avaya Midsize Business Template 5.2.1
- Also compatible with IP Office 7.0.36 or higher only on IP500 or IP500 V2 control units
- The Avaya 9608 can be powered via 802.3af PoE (Class 1) or local PoE injector (sold separately; see accessory below)
AVAYA 1403 DIGITAL PHONE
- Compatible with Avaya IP Office Release 6.0 and Avaya IP Office Partner Version Release 6.0
- Avaya Digital Telephone Set
- Available in Black
- Recommended for use in common areas such as kitchens, hallways, lobbies, stockrooms, warehouses, mailrooms, etc
- Full Duplex Speakerphone
- 2.6” 2 line by 16 character White Backlit LCD
- 3 Feature Keys
- Dual LED lights- red and green
- Fixed feature buttons for conference, transfer, drop, hold, mute, redial, speakerphone, voicemail
- 4 Way Navigation Buttons
- Hearing Aid compatible handset
- Message Waiting Light
- Volume control- speaker, handset and ringer
- Multi-Lingual Support: English, French, Spanish, German, Italian, Dutch, Portuguese, Russian, Japanese
AVAYA 1408 DIGITAL PHONE
- Compatible with Avaya IP Office R6 and Avaya IP Office Partner Version
- Avaya IP Telephone Set
- Available in Black
- Recommended for Cubicle Workers, Sales Staff, and most Office Staff
- Full Duplex Speakerphone
- 3.5” 3 line by 16 character Backlit LCD 181 x 40 Pixels
- 8 Feature Buttons
- Dual LED lights- red and green
- Fixed feature buttons for conference, transfer, drop, hold, mute, redial, speakerphone, voicemail, Avaya Menu
- 4 Way Navigation Buttons
- 3 Context Sensitive Softkeys
- Built in Headset Jack
- Hearing Aid compatible handset
- Message Waiting Light
- Contact List up to 100 Numbers
- Volume control- speaker, handset and ringer
- Supports Hot Desking
- Multi-Lingual Support: English, French, Spanish, German, Italian, Dutch, Portuguese, Russian, Japanese
- Part Number: 700469851
AVAYA 1416 DIGITAL PHONE
- Compatible with Avaya IP Office R6 and Avaya IP Office Partner Version
- Avaya Digital Telephone Set
- Available in Black
- Recommended for Receptionist Phone, Assistant’s Phone, Manager’s Phone, Support Staff
- Ideal phone for users who answer and transfer many calls throughout the day and need to monitor multiple lines and extensions
- Full Duplex Speakerphone
- 3.5” Adjustable 4 line by 24 character White Backlit LCD (181 x 56 Pixels)16 Programmable Feature Buttons
- Supports 32 Button Add on Expansion Module for a total of 48 Feature Buttons or Speed Dial Buttons
- Dual LED lights- red and green
- 15 Fixed feature buttons for conference, transfer, drop, hold, mute, redial, speakerphone, voicemail
- 5 Way Navigation Buttons
- 3 Context Sensitive Softkeys
- Built in Headset Jack
- Hearing Aid compatible handset
- Message Waiting Light
- Contact List up to 100 Numbers
- Supports Hot Desking Feature
- Volume control- speaker, handset and ringer
- Multi-Lingual Support: English, French, Spanish, German, Italian, Dutch, Portuguese, Russian, Japanese
- Part Number: 700469869
AVAYA 9508 DIGITAL PHONE
The Avaya 9508 Digital Phone is a full featured digital phone recommended for business executives and managers. The 9508 has eight programmable buttons with three pages for a total of 24 desi-less buttons and also features a full duplex speakerphone.
- Similar design to Avaya 9600 Series IP Phones
- Paperless Desi Feature
- Recommended for business executives and managers
- Full Duplex Speakerphone
- 8 line x 32 Character White Backlit Display
- 8 programmable Buttons with 3 pages for a total of 24 buttons
- Up to 3 optional 12 Button expansion modules can be added, for up to 96 feature buttons or speed dials
- 10 Fixed Feature Buttons for Contacts, Call History, Voicemail, Speakerphone, Headset, Mute, Volume Control, Avaya Menu and Phone
- 4 way Navigation Buttons
- 4 Context Sensitive Softkeys
- Built in Headset Jack
- 9 Foot Handset Cord
- Dual Position Stand with optional Wall Mount
- Message Waiting Indicator
- Contact Lists up to 100 numbers
- Call History Log up to 30 Calls
AVAYA 32 - BUTTON MODULE FOR 1416 DIGITAL TELSET
- Compatible with Avaya IP Office R6 and Avaya IP Office Partner Version
- Up to 3 DBM32s can be connected to an Avaya 1416 phone, for a total of 112 line/feature keys or speed dial buttons
- DBM32 requires an external power supply
- The total number of DBM32/BM32 button modules supported on one IP Office system is 32, subject to the total system limits
- For “Navigator” users – receptionsists, assistants, managers
AVAYA 1608-I IP PHONE
- Compatible with Avaya IP Office R6
- Compatible with Avaya Aura Communication Manager
- Avaya IP Telephone Set
- Recommended for Cubicle Workers, Sales Staff, and most Office Staff
- Full Duplex Speakerphone
- 3.5” 3 line by 24 character White Bitmap Graphical Backlit LCD
- 8 Programmable Feature Buttons
- Dual LED lights- red and green
- 2 Port 10/100 Ethernet Switch
- Optional External Gigabit Adapter
- 11 Fixed feature buttons for conference, transfer, drop, hold, mute, redial, speakerphone, voicemail
- 5 Way Navigation Buttons
- 3 Context Sensitive Softkeys
- Built in Headset Jack
- POE Support
- Optional AC Power Adapter
- Hearing Aid compatible handset
- Message Waiting Light
- Contact List up to 100 Numbers
- Wall mount/ desk top stand included
- Volume control- speaker, handset and ringer
- Supports H.323 protocol
- Supports G.711, G.726, G.729 Codecs
- Multi-Lingual Support: English, French, Spanish, German, Italian, Dutch, Portuguese, Russian, Japanese
AVAYA 9611G IP PHONE
The 9611G IP deskphone is for receptionists and contact center agents – anyone who manages a large volume of calls. It delivers advanced capabilities like built-in button functions for one-touch access to bridges and feature keys.
- 2.8 x 2.1 inch color display
- 8 buttons with dual LEDs
- 4 softkeys
- Fixed features include speaker, mute, volume, headset, contacts, home, history, message, phone
- 4-way navigation cluster
- Wideband audio
- Built-in full duplex speakerphone
- Dual message waiting indicators
- USB application support
- Built-in two port Ethernet (10/100/1000 Mbps) switch for connection to LAN and collocated PC
- Supports up to three BM12 button modules
- Built-in headset interface
- Compatible with IP Office 8.0 (42) or higher
- H.323 version supported by Avaya Communication Manager 3.1.4 or later
- SIP version supported by Avaya Communication Manager 6.0 with Avaya Aura Session Manager 6.0 or Avaya Midsize Business Template 5.2.1
- The Avaya 9611G can be powered via 802.3af PoE (Class 1) or local PoE injector (sold separately; see accessory below)
AVAYA 9650C IP PHONE
The 9650C IP deskphone is for receptionists and contact center agents – anyone who manages a large volume of calls. It delivers advanced capabilities like built-in button functions for one-touch access to bridges and feature keys. Supports a 1/4 VGA color screen. Specifically made for navigator telephone users that answer many incoming calls, transfer callers, and monitor bridges appearances throughout the day. Supports built-in button module functionality to provide simple one-touch access to bridged appearances, speed dials, and feature keys – 8 physical buttons with shift capability to 16.
Compatible with IP Office R6.0 higher only on IP500 and IP500 V2 control units. H.323 version supported by Avaya Communication Manager R3.0 or later. SIP version supported by Avaya Communication R4.0 or later.
- Supports a 1/4 VGA color screen
- Specifically made for navigator telephone users that answer many incoming calls, transfer callers, and monitor bridges appearances throughout the day
- Supports built-in button module functionality to provide simple one-touch access to bridged appearances, speed dials, and feature keys – 8 physical buttons with shift capability to 16
- Through its integrated web browser and application interface, the 9650 supports enhanced applications such as LDAP corporate directories and integration with Microsoft Outlook Calendars
- LEDs built into buttons such as mute, message, and headset provide clear indication to the user
- Easy-to-use context driven menus with on-screen prompts
- Backlit
- Full-duplex speaker and wideband audio handset
- 4-way navigation cluster, 4 display soft keys
- Fixed features include message, phone, contacts, menu, call log, speaker, mute, headset, and volume control
AVAYA SBM24 EXPANSION MODULE
The Avaya SBM24 Button Expansion Module provides 24 additional lines for incoming calls, outgoing calls, and calling features. The SBM24 Expansion Module is compatible with Avaya 9630, 9640, and 9650 IP telephones, supporting one SBM24 Button Module; up to three with Avaya Communication Manager R4.0 or higher.
AVAYA SBM24 EXPANSION MODULE FEATURES: Provides 24 additional lines for incoming calls, outgoing calls, and calling features
AVAYA SBM24 MODULE COMPATIBILITY: The Avaya 9630, 9640, and 9650 IP telephones support one SBM24 module; up to three with Avaya Communication Manager R4.0 or higher
AVAYA ANALOG DOOR PHONE (408466555)
The Avaya Door Phone is a low cost, hands-free door phone unit that operates within a weather resistant enclosure. Once installed, persons within your office or building can speak directly with outside visitors. The Avaya Door Phone is ideal for indoor as well as outdoor applications.
Features:
- Connects directly to extension port
- Push Button to ring Door Phone Extension telephones
- Two-way hands-free voice communication
- Adjustable call timer duration (15 sec. to 2 minutes)
- Adjustable microphone and speaker volume
- Selectable Auto Answer feature allows remote audio monitoring (silent monitoring) of door phone location .
- Responds to forward disconnect
- Stainless steel faceplate with tamper resistant hardware
- Plastic cone speaker with puncture-resistant, protective screen
- Rough opening dress bezel for flush mount installations
- Weather resistant enclosure
- “Active” LED for use when installing and troubleshooting
- Line powered, no external power required
REPLACEMENT HANDSET
Replacement Avaya handsets used with Avaya phones
Avaya ip Office Phone System
AVAYA IP OFFICE 500 CONTROL UNIT
- 1 Door Phone Entry Relay Port
- 19” Rack Mountable, or wall mountable
- Optional rack mount kit available (700429202)
- Router/Internet Access/Firewall/DHCP Server
- Conference Bridge (Up to 128 in any combination) with Noise Suppression, AGC
- Supports: 2 T1/PRI • Up to 48 Data Channels (Max of 30 for VM)
- Expandable by adding up to 8 Expansion Modules (Line or Station)
- Maximum Configuration: 272 Analog Stations, 384 Digital Stations, or 272 IP Extensions (384 Total Extensions)
- Voice Compression Modules (up to two 32 or 64 channel) – maximum 128 VCM channels
- 96 maximum Digital Trunks or maximum 144 Analog Trunks
- Smart card Feature Key (700417470) required for operation and provides PC-less Licensing
- Compact Flash (CF) memory card slot to support optional embedded messaging card (700343460)
- Note: IP Office 500 REQUIRES separate purchase of the AC Power Cord (700289770) to function
- Configurations larger than 32 users or with advanced applications require license upgrade to IP Office Essential/Preferred/Advanced Editions requires SD card which includes 2 port embedded voicemail. Can be expanded to 4 or 6 ports voicemail.
AVAYA IP OFFICE 500 COMBO CARD
Avaya IP Office 500 Combo Card with 4 Analog Trunks, 6 digital extensions, 2 analog extensions
- Avaya IPO ATM Combo Card
- Compatible with Avaya IP Office 500 V2
- Compatible with Avaya IP Office Partner Edition
- Takes entire internal slot, no additional Mother/ Daughter Cards can be added to the slot
- Up to 4 Analog Trunks- Loop Start Lines, POTS Lines
- Up to 6 Digital Extensions per card
- Avaya IP Office 500 Edition Digital Extensions can be 1400 Series Digital Phones, 2400 Series, 5400 Series, 6400 Series, 9500 Series and 3810 wireless Phones
- Does not support the 4400 Series Phones
- 2 Analog Extension Ports for Analog Devices or Single Line Telephones
- 10 VCM Channels for IP Office 500 for IP Extensions, SIP Trunks, or Multi-Site Networking- Requires Licenses
- Provides one Power Failure Transfer Port
- Maximum of 2 per system
AVAYA IP OFFICE 500 DIGITAL STATION 8
AVAYA IP OFFICE 500 DIGITAL STATION 8
- Compatible with Avaya IP Office 500 Phone System and Avaya IP Office 500 V2 Phone System
- Compatible with Avaya IP Office Partner Edition Phone System
- Mother card, takes internal slot in cabinet
- Up to 8 Digital Extensions per card
- Avaya IPO 500 Edition Phone System is compatible with 9500 Series Digital Phones, 1400 Series Digital Phones, 2400 Series, 5400 Series, and 3810 wireless Phones
- Does not support the 4400 Series Phones
- Accepts one Daughter Card such as Trunk 4, Single or Dual T-1/PRI Card
- Maximum of 3 per system
AVAYA IPO 500 8 PORT TCM MODULE – FOR NORSTAR
- Compatible with IP Office 500 Release 7.0
- Compatible with IP Office Partner Version R7.0
- Up to 8 Digital Extensions per card
- Maximum of 4 per System
- Support Norstar M-Series, Norstar T-Series, and Norstar Audio Conference Units
- Mother card, takes internal slot in cabinet
- Accepts one Daughter Card such as Trunk 4, Single or Dual T-1/PRI Card
IP OFFICE ANALOG PHONE 8 CARD
- Compatible with Avaya IP Office 500 Phone System and Avaya IP Office 500 V2 Phone System
- Compatible with Avaya IP Office Partner Edition Telephone System
- Mother card, takes internal slot in cabinet
- Connections for up to 8 Analog Devices or Single Line Telephones
- Accepts one Daughter Card such as Trunk 4, Single or Dual T-1/PRI Card
- Connects things such as Audio Conference Phones, Fax Machines, Credit Card Machines, Single Line Telephones
- Message Waiting on Single Line Telephones included
- Caller ID passed to Analog Device
- Maximum 4 per system
- Provides Power Failure Transfer Port
AVAYA IPO 500 TRUNK 4 DAUGHTER CARD
- Compatible with Avaya IP Office 500 and Avaya IP Office 500 V2
- Compatible with Avaya IP Office Partner Edition
- Daughter Card, requires installation of mother card such as ETR6, Digital 8, Phone 2, or Phone 8 Card
- Internal Card only
- Caller ID Built in
- Supports up to 4 POTS lines (4 Loop Start Lines)
- Maximum of 3 per Avaya IP Office Partner Edition Phone System
- Maximum of 4 per Avaya IP Office 500 Phone System
AVAYA IPO 500 SINGLE T1/PRI
- Compatible with Avaya IP Office 500 and Avaya IP Office 500 V2
- Compatible with IP Office Partner Edition
- Connection for 1 T-1 or PRI Circuit
- Initially configured for 8 Channels on single card
- Requires licenses to use up to 24 channels
- Daughter card, requires installation of one mother card, either ETR6, Digital 8, Phone 8, Phone 2, or VCM 32, VCM64
- Maximum of 1 Card per Avaya IP Office 500 Partner Version Phone System
- Maximum of 4 per Avaya IP Office 500 Phone System
AVAYA IP OFFICE 500 DIGITAL STATION 16 MODULE
- Compatible with Avaya IP Office 500 Phone System and Avaya IP Office 500 V2 Phone System
- Compatible with Avaya IP Office Partner Edition Phone System
- External Expansion Module, takes 1 external port
- Requires Avaya IPO Power Lead
- Up to 16 Digital Extensions per module
- Avaya IPO 500 Edition Phone System is compatible with 9500 Series Digital Phones, 1400 Series Digital Phones, 4400 Series Phones,
- 2400 Series Digital Phones, 5400 Series Digital Phones, and 3810 wireless Phones
- Avaya IP Office Partner Edition Phone System is compatible with 1400 Series Digital Phones or 9500 Series Digital Phones
- Maximum 8 per IP Office 500 Phone System
- Maximum 2 Per IP Office Partner Edition
- Rack mountable unit
AVAYA DS16A EXPANSION MODULE
DS16A Specifications:
- Compatible with IP Office 500 V2 Release 7.0
- External Expansion Module, takes 1 external port
- Up to 16 Digital Norstar Extensions per module
- Compatible with Norstar M-Series, Norstar T-Series, and Norstar Audio Conference Units (No Avaya Phones)
- Maximum of 12 Per IP Office 500 Essential Edition R7.0 Phone System
- Maximum of 4 Per IP Office 500 Partner Version R7.0
- Rack Mountable Unit
AVAYA IP OFFICE 500 DIGITAL STATION 30 MODULE
- Compatible with Avaya IP Office 500 Phone System and Avaya IP Office 500 V2 Phone System
- Compatible with Avaya IP Office Partner Edition Phone System
- External Expansion Module, takes 1 external port
- Requires Avaya IPO Power Lead
- Up to 30 Digital Extensions per module
- Avaya IPO 500 Edition Phone System is compatible with 9500 Series Digital Phones, 1400 Series Digital Phones, 4400 Series Phones,
- 2400 Series Digital Phones, 5400 Series Digital Phones, and 3810 wireless Phones
- Avaya IP Office Partner Edition Phone System is compatible with 1400 Series Digital Phones or 9500 Series Digital Phones
- Maximum 8 per IP Office 500 Phone System
- Maximum 2 Per IP Office Partner Edition
- Rack mountable unit
AVAYA DS30A EXPANSION MODULE
DS30A Specifications:
- Compatible with IP Office 500 V2 Release 7.0
- External Expansion Module, takes 1 external port
- Up to 30 Digital Norstar Extensions per module
- Compatible with Norstar M-Series, Norstar T-Series, and Norstar Audio Conference Units (No Avaya Phones)
- Maximum of 12 Per IP Office 500 R7.0 Phone System
- Rack Mountable Unit
AVAYA IPO 500 4 PORT EXTERNAL EXP CARD
- Avaya IP Office IP500 4-Port Expansion Card
- Adds 4 additional expansion ports to the IP500 control unit
- Card is only supported in slot 4
- Includes 4 yellow interconnect cables (2 meters)
- Part Number: 700472889
AVAYA IPO 500V2 WALL MOUNTING
- IPO 500V2 Wall Mounting Kit for 2 units (Cable Management Included)
- Compatible with IP Office 500 and IP Office 500 V2 Release 7.0
- Rack Mount Kit for DS30A and DS16A Expansion Units
- Part Number: 700500923
- Avaya IP Office Rack Mounting Kit for Avaya IP Office 500 and 500V2.
Essential & Preferred edition
Essential & Preferred edition
The IP Office Essential Edition is ideal for businesses to build an IP Office solution. Providing the necessary mobility, call handling and routing capabilities for IP Office, Essential Edition helps ensure small businesses have the communications tools they need to operate effectively and efficiently. The Avaya IP Office capabilities such as one number access, caller ID, dial by name, automated attendants, conferencing, voicemail, and more, Essential Edition adds to the functionality of Avaya IP Office Basic Edition to provide the necessary tools small businesses need to enhance their communications with customers and colleagues and streamline their business activities.
Single Number Reach
Provide callers with just the office phone number; have calls ring simultaneously on your mobile phone while still maintaining IP Office voicemail support. This helps reduce missed calls, maintaining a consistent experience for callers.Dial by Name
Callers can easily reach the person they want to connect with by simply typing the name or extension on their phone keypad.Automated Attendants
Program up to 40 automated attendants (maximum 6 simultaneous calls) to handle almost any customer situation. Customize caller greetings so key clients receive a personal message and are routed directly to the most appropriate person or team.Avaya IP Office Preferred Edition
IP Office Preferred Edition delivers smart and innovated communications capabilities to small and midsize businesses, that enable staff to collaborate easily and respond quickly to customers and colleagues. With Preferred Edition, businesses can use communications to establish a competitive edge, this is through intelligent call routing, powerful mobility, intuitive web control, sophisticated messaging, and application integration. IP Office Preferred Edition enhances all the capabilities of Essential Edition and so much more.Secure “Meet Me” Conferencing Built-in 128-party conferencing means all users can host their own password-protected conference bridge (up to 64-parties per conference) to enhance collaboration. Host a multitude of calls simultaneously. Or, schedule them in advance and let IP Office notify participants automatically.
Integrated Collaboration
Effective communication goes beyond voice. The ability to share and view documents together in real time takes audio conferences to the next level for better communication and faster decision making. The meeting host can even schedule the call and IP Office will remind the users when the meeting is about to start. All of this is possible without the need for additional hardware or external systems.Integrate with Existing Applications
If your company uses Microsoft Lync or Outlook, or uses Salesforce.com, then Avaya IP Office can embed communications within them while maintaining the application’s interface and experience.Call Recording
Recording of incoming or outgoing calls is built- in. Set the frequency of recorded calls (all calls, a percentage of calls), or push a button to record calls on-demand. Send recordings directly to voice/email mailboxes for forwarding via email.Call Recording Archival and Retrieval
Call recording can positively impact customer service and revenue. It can also enable more meaningful training sessions. Calls can be easily and securely retrieved from any PC by searching on any number of fields such as date, time and extension number. They can also be archived to a storage device such as DVD.Multi-channel Contact Centre
Extends Avaya innovation in contact centers to midsize businesses, giving them the sophisticated capabilities they need in an easy-to- deploy and manage application. Enable your customers to contact you via voice, email, web chat, and fax, and proactively manage the entire customer interaction lifecycle, which can translate into more satisfied customers and a more profitable business.Web-based Access for Office Working
Click to make and receive calls; point and click call control; federated presence and IM; control audio conferences; personal, system and corporate directory access, and visual voicemail.Rich Collaboration for Remote Workers
Turn home phones (or any other phone) into office phones with the click of a button from a web browser, while maintaining a consistent caller experience. Stay connected to your colleagues with IM, presence, and directory access just as if you were in the office. All with no end-user software to install or maintain.Mobile Access for Office Collaboration
Extend office phones to Apple iPhone or Android smartphone. Choose the most effective method using cellular, WiFi, or 3G/4G networks. IM, presence, directory, and conference controls are integrated into the application for complete control. Even better, a simple tap in an email is all it takes to download, install, and configure the application on smartphones.Comparison Matrix for Avaya Editions
| Basic Edition | Essential Edition | Preferred Edition | |
|---|---|---|---|
| Key System Functionality | Y | – | – |
| IP PBX Functionality | – | Y | Y |
| System Networking | – | Y | Y |
| Conferencing | |||
| Ad Hoc | Y | Y | Y |
| Secure Meet Me | – | – | Y |
| Mobility | |||
| Call Twinning (Mobile) | – | Y | Y |
| VoIP Using Wifi/3G/4G | – | – | Y |
| Conference Controls | – | – | Y |
| IM, Presence, Directory | – | – | Y |
| Call Recording | |||
| Storage in Voicemail | – | – | Y |
| Advanced Archiving | – | – | O |
| iPad / Windows | |||
| Basic Call Control | – | – | Y |
| IM, Presence | – | – | Y |
| Conference Controls | – | – | Y |
| Web Portal | |||
| Make / Receive Calls | – | – | Y |
| IM / Presence | – | – | Y |
| Conference Controls | – | – | Y |
| Voicemail | |||
| Basic Embedded | Y | Y | Y |
| Voicemail Pro | – | – | Y |
| Call Centre | |||
| Auto Attendant | Y | Y | Y |
| IVR | – | – | Y |
| Hunt Groups / ACD | Y | Y | Y |
| Reporting and Analytics | – | – | – |
| Agent / Supervisor Roles | – | – | – |
Server Edition
Avaya IP Office Server Edition and Survivability Design Options
With the release of Avaya IP Office R9.0, the Server Edition has even more options for survivability and redundancy. IP Office Server Edition primary call server can be loaded on one of 4 options:- HP DL120 Avaya OEM Server as Primary Server: This server solution was introduced with Avaya R8.1 IP Office Server Edition, but the Dell R210 has been introduced in IP Office R9.0 to replace in 2014.
- HP DL360 Avaya OEM Server as Primary Server (270393 - HP DL360G7 IPO SERVER EDITION)
- Dell R210 Avaya OEM Server as Primary Server (302788 - R210 II XL SRVR IPO SE EXP)
- Avaya IP Office Virtual Server Edition License and software only edition deployed on a virtual machine (refer to Avaya IP Office 9.0 "Deploying Server Edition Servers as Virtual Machines" for capacity and sizing)
Server and Node Roles:
- Primary Server
- At minimum (based on sizing), the primary server provides all call processing, voicemail, as well as licensing.
- Based on a client's current and future expansion plans, the Primary Server can be designed to also handle One-X portal and Mobility/Presence application server functions. Thus, this solution can handle all telephony, conferencing, unified messaging, basic web admin, media server, local backup, as well as time server functions (if needed).
- If a client has SIP Trunks and IP Endpoints, this is the only server you need. Clients have access to basic web management as well. For more advanced management, IP Office Manager can be loaded up on a Windows 7 or Server 2008 (please note, R9.0.3 can support Server 2003, 2008, XP Pro, Vista Business and Ultimate as well as Windows 7 - refer to installation document "IP Office Manager Release 9.0.3").
- At minimum (based on sizing), the primary server provides all call processing, voicemail, as well as licensing.
- Secondary Server
- For clients that need increased capacity as well as resiliency, only one secondary server can be introduced into the Server Edition network. This server can be either placed at the same site or located offsite at a client remote location or in a Converged managed data center.
- Assuming SIP trunks and IP Endpoints are utilized the following resiliency features are supported:
- Backup hunt group processing
- Backup voicemail server (allows up to 150 backup voicemail or recording channels)
- Basic web admin
- Up to 1500 IP Extensions (in DL360 design)
- 256 Conference Channels
- **Your secondary server architecture must match the primary server. Thus, if you have a DL360 as your primary you must use this for your secondary. If you plan on introducing a secondary server in the future it is recommended you purchase the secondary server to match the primary server as hardware and availability change in the future and configure it in the same data rack. Then when you are ready to re-deploy simply reconfigure and move to another site. It's much easier from an implementation standpoint and a cost standpoint to purchase secondary servers when you purchase primary servers.**
- For clients that need increased capacity as well as resiliency, only one secondary server can be introduced into the Server Edition network. This server can be either placed at the same site or located offsite at a client remote location or in a Converged managed data center.
- Expansion Systems and Remote Location Options
- Up to 30 expansion systems or Server Nodes can be introduced as expansion systems. These are utilized in different manners based on your design and client requirements.
- Do you need local number connectivity for reasons of 911 or to have a local presence?
- Do you need basic local dial tone survivability if your main site were to go down or the WAN connection was lost?
- Do any of your remote locations or even main sites where Primary and Secondary Servers are located to tie in TDM? Meaning analog trunks or lines, digital phones, or traditional voice PRI T1?
- Avaya IP Office R9 Expansion System Options for Server Edition Network
- 1. IP Office IP500V2 (700476005) Chassis Edition or Gateway referred to as Server Edition Expansion System (V2)
- This chassis can support all endpoints and all trunks (IP, analog, or digital).
- 2. Avaya's OEM Dell R210 Linux Server Expansion (302788) or Server Edition Expansion System (L)
- This server can support all IP trunks and IP endpoints.
- **Please note, each expansion system has different capacities. Refer to "IP Office Server Edition Solution Overview Guide IP Office 9.0" for more information.**
- 1. IP Office IP500V2 (700476005) Chassis Edition or Gateway referred to as Server Edition Expansion System (V2)
- Up to 30 expansion systems or Server Nodes can be introduced as expansion systems. These are utilized in different manners based on your design and client requirements.
Avaya IP Office Server Edition R9.0 Resiliency Support and Feature Options:
- Secondary Server will support Voicemail resiliency for 15 day limit. With R8.1, Secondary required to have second set of Voicemail Pro Ports
- Alternative music sources are supported on Primary, Secondary and Linux expansion systems. If in "resilient mode", Linux expansion servers and Secondary servers revert to default tone as primary MOH or music on hold source
- Per Avaya documentation: "To achieve full resilience to any single node failure, the sum of the users on the Primary Server and any other node should not exceed 1500 users."
- Failover Time for a single phone is approximately 2-3 minutes. Maximum documented time to complete server failover is 15 minutes. As a reminder, during installation these items should be fully tested and checked.
- DL360 which is most common setup provided RAID hard drive support as well as dual PSU (power supplies) thus local hardware resiliency.
- Review diagram as this reviews User and Application resiliency as well as trunk resiliency.
- For more information on resiliency, refer to "IP Office Product Description R9"
Call recording & Reporting
Xima Call Center Software and Solutions
The right call center solution can leave a lasting impact on your business and internal productivity. For clients with traditional on-premise phone systems such as Avaya or Cisco, Xima can be easily integrated to provide real-time and historical call center statistics for your call center or contact center.
Standard and Customized Reporting
With preset and customizable options, Xima's software solutions provide businesses with the tools they need to generate call reports most pertinent to their organization.
Call Recording
Xima offers solutions that provide the ability to record and review calls with ease – ensuring optimal productivity and customer experience.
Call Center Reporting
Xima call-center reporting solutions make it easy to schedule automatically generated reports and are customizable to fit your business needs.
Real-time and Historical Call Reporting
Standard Reports
1) Xima's Preetel Standard Reports app allows users to build and utilize over 40 different reports so that business owners and employees can have a full understanding of what is happening in their phone systems. Xima offers a variety of report filters to ensure that you pull the data that you want:- Agent/Extension Reports
- Group Reports
- External Number / Caller ID Reports
- Call Direction
- Call Costing
- Time Interval
- Trunk
Custom Reports
1) Preetel's built-in custom report creator makes it easy to generate custom reports for your business. Xima currently allows the following types of customizable reports:- Agent
- Account Code
- Call Direction
- Call Detailed Report
- Caller ID / External Number
- Event Type
- Feature Type
- Group
- Local Number / DDI
- System Report
- Time Interval
- Trunk
Agent Dashboard
1) Xima Agent Dashboards is an application that pulls in real-time data, offering users a more efficient data management experience while also improving customer experience and user performance. Core Features:- Agent Dashboard Display
- Pop Screen w/ Web-based CRM API
- Agent DND/Aux/Release Codes
- Job Code/Disposition Code Assistance
Recording Library
1) Recording libraries give managers and supervisors the ability to record and monitor phone calls and improve employee performance without changing established business practices or processes. Converged Communication Systems and the Converged Global Services Team can provide knowledgeable advice on several options that are offered by Xima for storing and archiving calls:- Extension
- Group
- Incoming Phone Number
- External Numbers
- Manual Recording
- Percentages
Queuing / ACD Engine Features:
Call queue- Call center queues temporarily hold calls in the cloud when there are no agents available to answer. Call queues provide automated answers, customizable greetings and hold music while the caller waits to speak to an assigned agent.
- An ACD is a system that distributes incoming calls to contact center agents or employees that handle specific types of requests. These systems are often found and utilized in offices that handle large volumes of inbound calls, such as sales teams and customer service.
- Types of Queue/ACD that Xima Software Supports
- Skills Based Routing: Call centers assign incoming calls to certain agents based on his/her specific skill set.
- Circular Queuing: Calls are delivered to each agent on a circular rotation.
- Most Idle: Calls are delivered to the agent who has been idle the longest.
- Round Robin: Calls are cycled through agents sequentially to ensure that calls are evenly distributed amongst agents.
Integration with Salesforce CRM
An overwhelming number of businesses utilizing Salesforce CRM for their CRM solution of choice. Xima Software has provided easy to use APIs to allow connections to Salesforce and allow your end users and agents to centralize call detail through Salesforce. This makes client and prospect caller history easier to manage. Supported Solutions:- Avaya IP Office
- Avaya Communication Manager (ACM) and Avaya Aura (formerly Lucent Definity or Avaya Definity)
- Cisco Unified Communication Manager
- Xima Dashboard APIs configurable with Salesforce.
- ShoreTel
- VRTX
- Avaya Communicator
- Voicemail Pro
