Proactive Problem Solving

Keeping your voice and computer networks running efficiently is a priority at Preetel. The best way to ensure optimum performance is through regular proactive maintenance. Under one of Preetel’s maintenance plans, your system will be proactively monitored and maintained on a regular basis. If a trouble is found, it will be repaired quickly and efficiently. Even if you did not purchase or have your hardware installed by Preetel, you may qualify for a service or maintenance agreement!

Call Preetel today to consult with one of our experienced Account Executives to customize a maintenance plan that meets your technology and budget needs. Listed below are just some of the benefits a client receives with a Preetel maintenance plan:

• Best-in-class remote monitoring software
• Proactive software/firmware upgrades
• Discounted Moves, Adds and Changes (MACs)
• Equipment repair/replacement
• Guaranteed rapid response times/Service Level Agreements (SLA)
• Remote help desk support and training
• Scheduled on-site proactive maintenance visits
• Phone and internet service provider trouble ticket management